Trusted Towing & Roadside Assistance in The Basin
Stalled near the Basin Triangle shops or heading up toward One Tree Hill when the car gave out? A1 Roadside Assist is a founder-led, VicRoads certified towing team covering The Basin around the clock, with one honest price before we head out.
Not a Call Centre, a Founder Who's Done the Job
David Demetriou
Around 9 years in towing and roadside recovery, David built A1 Roadside Assist on a simple idea: answer the phone yourself, quote honestly, and send someone who actually knows the area. That's still how jobs in The Basin get handled today.
Read the full storyWrong Fuel in The Basin? Here's the Fix
Grabbing the wrong nozzle at a servo on Mountain Highway happens more than people admit. The good news is it's an easy fix, provided the engine hasn't run.
Our mobile team comes to wherever you're parked in The Basin, drains the tank, flushes the lines, and refills with the correct fuel, usually within 30 to 45 minutes of your call.
- Call us and describe your location and vehicle.
- A mobile fuel drain van is sent directly to you.
- The wrong fuel is drained into a sealed container.
- The lines are flushed and primed with the correct fuel.
- Your tank is topped up, you only pay for the fuel we add.
Why The Basin Drivers Choose A1
Every driver holds a VicRoads-accredited tow truck licence and works within Victoria's tow truck industry regulations, from recovery through to accident-scene conduct.
Job handling, documentation and vehicle handover follow ISO 9001 quality management principles, so every callout in The Basin follows the same checked process.
Founder David Demetriou has spent around three decades in towing and recovery, and that experience shapes how every job is handled, not just the paperwork.
Every operator is insured, so your vehicle is covered the moment we arrive on site.
Expert Tips for The Basin and the Foothills
Nearby Suburbs We Also Cover
A1 Roadside Assist vs. a National Call Centre Network
| What Matters | A1 Roadside Assist | National Call Centre Network |
|---|---|---|
| Who you speak to | The team that actually dispatches your job | A call centre, then a subcontractor |
| Founder involvement | 9 years' hands-on experience behind the business | Not applicable, corporate structure |
| VicRoads certification | Confirmed, every operator | Varies by subcontractor |
| Pricing | Quoted before dispatch | Often confirmed only on arrival |
| Wrong fuel rescue | Full mobile drain and refill | Rarely offered directly |
4.8 Out of 5 From 185 Google Reviews
Broke down heading up toward Sassafras, they knew the road and got a proper truck up there without any fuss.
Local customer, The BasinSpoke to the owner directly when I called, not a call centre reading a script. Made the whole thing far less stressful.
Local customer, BoroniaWrong fuel drama near the shops, they were upfront about price and had it drained within the hour.
Local customer, Ferntree GullyThe Basin Towing FAQs
How far is The Basin from A1 Roadside Assist?
About 9.3 km, so most callouts are handled promptly, traffic on Mountain Highway and Dorset Road permitting.
Who runs A1 Roadside Assist?
Founder David Demetriou, who has around 9 years of experience in towing and roadside assistance.
Are your operators VicRoads certified for work in The Basin?
Yes, every operator holds a VicRoads-accredited tow truck licence.
Do you offer 24/7 roadside assistance in The Basin?
Yes, 24 hours a day, 7 days a week, with no after-hours surcharge.
What should I do if I've put the wrong fuel in my car?
Don't start the engine, call us, and our mobile team will drain, flush and refill the tank on site.
Do you follow any formal quality processes?
Yes, our job handling follows ISO 9001-aligned principles alongside VicRoads safety requirements.
Explore Our Other Services
Stuck Somewhere in The Basin?
Founder-led, VicRoads certified towing and roadside help, available 24/7, with one honest quote before we head out.
Call 0420 469 904